The Relay Experience Guarantee

At Relay, we know taking the first step toward recovery can feel risky—especially if you’ve tried other programs that didn’t deliver real change. That’s why we created the Relay Experience Guarantee.

We’re committed to making sure you feel supported, empowered, and confident that you’re getting the best tools, community, and guidance to help you succeed. If Relay isn’t the right fit, we’ll make it right—no stress, no hassle.

At Relay, we know taking the first step toward recovery can feel risky—especially if you’ve tried other programs that didn’t deliver real change. That’s why we created the Relay Experience Guarantee.

We’re committed to making sure you feel supported, empowered, and confident that you’re getting the best tools, community, and guidance to help you succeed. If Relay isn’t the right fit, we’ll make it right—no stress, no hassle.

At Relay, we know taking the first step toward recovery can feel risky—especially if you’ve tried other programs that didn’t deliver real change. That’s why we created the Relay Experience Guarantee.

We’re committed to making sure you feel supported, empowered, and confident that you’re getting the best tools, community, and guidance to help you succeed. If Relay isn’t the right fit, we’ll make it right—no stress, no hassle.

Cancellation Policy

You may cancel your Relay membership at any time. Upon cancellation, you will continue to have access to Relay Health services until the end of your current billing cycle. No further charges will be applied following your cancellation. To cancel your membership or view your subscription information, please visit your account settings within the Relay app.

If you purchased access via Apple or Google, you can cancel directly through the App Store or Play Store respectively (usually, this means going into your phone settings and finding the option to manage your subscriptions). If you purchased through the website, you should have received an email from Stripe, our payment processing platform, with a link to manage your subscription.

If you have any issues canceling or need assistance, just email us at support@joinrelay.app and we'll help you out.

You may cancel your Relay membership at any time. Upon cancellation, you will continue to have access to Relay Health services until the end of your current billing cycle. No further charges will be applied following your cancellation. To cancel your membership or view your subscription information, please visit your account settings within the Relay app.

If you purchased access via Apple or Google, you can cancel directly through the App Store or Play Store respectively (usually, this means going into your phone settings and finding the option to manage your subscriptions). If you purchased through the website, you should have received an email from Stripe, our payment processing platform, with a link to manage your subscription.

If you have any issues canceling or need assistance, just email us at support@joinrelay.app and we'll help you out.

You may cancel your Relay membership at any time. Upon cancellation, you will continue to have access to Relay Health services until the end of your current billing cycle. No further charges will be applied following your cancellation. To cancel your membership or view your subscription information, please visit your account settings within the Relay app.

If you purchased access via Apple or Google, you can cancel directly through the App Store or Play Store respectively (usually, this means going into your phone settings and finding the option to manage your subscriptions). If you purchased through the website, you should have received an email from Stripe, our payment processing platform, with a link to manage your subscription.

If you have any issues canceling or need assistance, just email us at support@joinrelay.app and we'll help you out.

Our Risk-Free Enrollment Guarantee

Our mission is to provide the most effective, comprehensive programs possible. If you don’t feel Relay is helping you and you've given it an honest shot, let us know within 30 days and we’ll help you obtain a full refund. The only question we'll ask is your feedback :) We’re here to support you, not trap you.

Our ultimate hope is to remove the fear of “what if this doesn’t work” so you can focus on giving yourself a real chance at lasting freedom.

Our mission is to provide the most effective, comprehensive programs possible. If you don’t feel Relay is helping you and you've given it an honest shot, let us know within 30 days and we’ll help you obtain a full refund. The only question we'll ask is your feedback :) We’re here to support you, not trap you.

Our ultimate hope is to remove the fear of “what if this doesn’t work” so you can focus on giving yourself a real chance at lasting freedom.

Our mission is to provide the most effective, comprehensive programs possible. If you don’t feel Relay is helping you and you've given it an honest shot, let us know within 30 days and we’ll help you obtain a full refund. The only question we'll ask is your feedback :) We’re here to support you, not trap you.

Our ultimate hope is to remove the fear of “what if this doesn’t work” so you can focus on giving yourself a real chance at lasting freedom.

How to Request a Refund

If within 30 days you feel that Relay hasn't been valuable for you, you can contact our support team at support@joinrelay.app; simply tell us a bit about your situation and we will help with the refund process.

If within 30 days you feel that Relay hasn't been valuable for you, you can contact our support team at support@joinrelay.app; simply tell us a bit about your situation and we will help with the refund process.

If within 30 days you feel that Relay hasn't been valuable for you, you can contact our support team at support@joinrelay.app; simply tell us a bit about your situation and we will help with the refund process.

Please note that if you purchased through our website, we can help issue the refund directly; however, if you purchased through the Apple App Store or Google Play Store, you will need to request a refund directly from them as Relay does not have the power to make refunds through the App Store or Play Store.

For Apple App Store: To request a refund for a subscription purchased through the Apple App Store, visit the Apple Report a Problem page, sign in with your Apple ID, find your Relay Health subscription, and select "Report a Problem." Choose the option that best describes your issue, and then explain why you are requesting a refund. Apple will review your request and notify you via email once they've made a decision (we typically have seen them process requests within 1-2 days).

For Google Play Store: To request a refund for a subscription purchased through the Google Play Store, open the Google Play Store app, tap the menu icon, and go to "Account" > "Purchase History." Find your Relay Health subscription and select "Report a problem." Follow the prompts to choose your issue and request a refund. Google Play will review your request and notify you of their decision.

For Apple App Store: To request a refund for a subscription purchased through the Apple App Store, visit the Apple Report a Problem page, sign in with your Apple ID, find your Relay Health subscription, and select "Report a Problem." Choose the option that best describes your issue, and then explain why you are requesting a refund. Apple will review your request and notify you via email once they've made a decision (we typically have seen them process requests within 1-2 days).

For Google Play Store: To request a refund for a subscription purchased through the Google Play Store, open the Google Play Store app, tap the menu icon, and go to "Account" > "Purchase History." Find your Relay Health subscription and select "Report a problem." Follow the prompts to choose your issue and request a refund. Google Play will review your request and notify you of their decision.